Monday, January 26, 2009

hhgregg to Provide Assurance to Circuit City Customers Concerned about Gift Cards, Product Service Warranties

hhgregg to Provide Assurance to Circuit City Customers Concerned about Gift Cards, Product Service Warranties

Company to Assist in Establishing Factory Warranty Service on Circuit City Merchandise And Extend Circuit City Gift Card Acceptance Program

Indianapolis, Indiana January 26, 2009 - Indianapolis-based appliance and electronics leader hhgregg (NYSE:HGG), today announced two initiatives to provide assurance to consumers concerned about Circuit City gift cards and service warranties as Circuit City liquidates stores throughout the country. The company will assist in establishing factory authorized service on manufacturer-warranted items that customers originally purchased from Circuit City. hhgregg is also extending its acceptance of Circuit City gift cards through April 1, 2009.

Customers that have purchased manufacturer-warranted merchandise from Circuit City can now call or bring items to hhgregg for service. Customers wishing to arrange service can call hhgregg’s toll-free customer service center at (800) 284-7344 (or 800-28-GREGG) for an in-home appointment, or bring defective merchandise to any hhgregg store. Proof of purchase is required to enable hhgregg to facilitate the service process.

“At hhgregg, we want to assist those who may be impacted by other retailer’s store closures, and demonstrate our dedication to superior customer service” said Dennis May, President and Chief Operating Officer at hhgregg. “We believe that customers who have purchased appliances and electronics expect and deserve this level of service, so we are stepping up to assist them.”

Because of high demand, hhgregg is also extending its promotion to accept Circuit City gift cards until April 1, 2009. hhgregg will accept Circuit City gift cards that, upon verification of the gift card balance, can be applied toward any hhgregg purchase. The gift card value will be good toward up to 20 percent of the total hhgregg product purchase price and is not available for use on

“By accepting Circuit City gift cards, hhgregg is able to offer customers a wide selection of high-quality merchandise and services, the knowledge of our highly trained salespeople and the confidence that we will be available to provide superior customer service and support should they encounter any issues with their purchase,” added May.

Upon completion of the transaction, the Circuit City gift card will become the property of hhgregg. hhgregg and this promotion are not affiliated with, sponsored by, or endorsed by Circuit City Stores West Coast, INC. or Circuit City Stores, INC. For more information, please see the ad for this promotion on the hhgregg Web site:

hhgregg (NYSE: HGG) is a specialty retailer of consumer electronics, home appliances, mattresses and related services operating under the names hhgregg® and Fine Lines®. hhgregg currently operates 108 stores in Alabama, Florida, Georgia, Indiana, Kentucky, North Carolina, Ohio, South Carolina and Tennessee.